Our Two Cents with MBA
Join us at the Missouri Bankers Association as we invite guests from across the banking industry to engage in informative and thought provoking conversations. We'll discuss a wide variety of critical topics, including legislative priorities, regulatory updates, major technology trends, attracting and retaining talent, and much more.
Our Two Cents with MBA
A Winning Partnership: A Conversation with Focus Bank and Haberfeld
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Missouri Bankers Association
In this episode, we explore the partnership between Focus Bank and MBA associate member Haberfeld that has led to a culture of engagement to provide the best and highest level of customer service. Anna Ferrell, marketing director for Focus Bank, and Shawn Wagoner, senior vice president of client services for Haberfeld, share how using programs developed by Haberfeld aided the bank in educating employees about products and services available to customers. These lessons and ongoing engagement have enhanced customer relationships and the “will to win.”